Support and Contact Information for Online Courses

Kyoto University (hereafter "KU") has the following support framework for the implementation of online courses.

◆ Institute for Information Management and Communication

The Institute for Information Management and Communication (IIMC) provides services and support as follows. Please refer to the links for more details about each service or support.

- Provision of video conferencing systems such as Zoom

- Provision of learning support services such as PandA

- Provision of campus network (KUINS)

  • General description of KUINS (Kyoto University Integrated Network Information System), and the methods to connect to the on-campus network from off-campus using VPN・・・KUINS・KUINS-Air・VPN

- Provision of security information

- Service list

About information sharing and inquiries concerning the services provided by IIMC (requests from IIMC: click to open) 　　　

　　　　　 We presume that each faculty and graduate school is arranging FAQ and other information regarding its role in offering online courses. We would like this kind of information to be shared within the faculty and graduate school (or among KU) so that the preparation of the online environment for each course can proceed more efficiently.

IIMC also seeks to compile FAQ and release them on a daily basis, but this can sometimes take a lot time when we receive similar questions from many people. As the FAQ preparation is time consuming, we sincerely ask each department to organize their inquiries before contacting us.

Request for the appointment of contact persons
As written in the notice titled "About the use of PandA and other resources as measures against the Novel Coronavirus", which was sent to the educational affairs division of each faculty and graduate school from IIMC as of March 25, 2020, we sincerely ask each faculty and graduate school to appoint contact persons (one each from teachers and from staff) for greater efficiency in information sharing in regards to the promotion of online education. Once appointed, please send notices, including affiliations, posts, names and KUMail addresses of the contact persons to our address below. (This notice is also shared on the following Faculty and Staff Groupware.)

In addition, we would like to ask for contact persons to organize inquiries that may affect many of the teaching staff before contacting us.

Contact Information
If you have any questions about the promotion of online education as measures against the Novel Coronavirus, please contact the IIMC address below.

List of information provided by IIMC

Contact Information

If you have any questions about the services provided by IIMC, please contact us using the form or the email address below.【KU members only】

  • About services provided by IIMC in general：IIMC inquiry form
  • About Zoom KU License：online_support[at]mail2.adm.kyoto-u.ac.jp （please replace [at] with @)）


◆ Center for the Promotion of Excellence in Higher Education

The Center for the Promotion of Excellence in Higher Education (CPEHE) provides effective methods of using online educational tools/resources and practical know-how about teaching methods.
Please refer to each of the links below for more details.

- General description of online courses

- Communication with students

- How to cooperate with your TA

- Copyright

- Workshops & Seminars

- FAQ

  • Inquiries made to date and answers to them・・・FAQs about online teaching
  • If you have any questions that are not addressed on the FAQs above, please send an email to the address below.
    　-TeachingOnline [at] highedu.kyoto-u.ac.jp (please replace [at] with @)

- OCW／MOOC／KoALA

CPEHE also provides support for using and creating OCW, MOOC and KoALA.

  • About OCW (OpenCourseWare), a system to publish lecture videos, syllabi, speeches to audiences and symposia・・・Projects "OCW"
  • About MOOC (Massive Open Online Courses), online courses that require registration・・・Projects "MOOC"
  • About KoALA, online courses that are mainly for KU students・・・Projects "KoALA"
Contact Information

If you have any questions about the services provided by CPEHE, please send an email to the address below.
　-TeachingOnline [at] highedu.kyoto-u.ac.jp (please replace [at] with @)



◆ Office for the Promotion of Educational Information, Education Promotion and Student Support Department

Office for the Promotion of Educational Information, Education Promotion and Student Support Department, uses KU's Liberal Arts Syllabus Information System (KULASIS).
Since faculties and graduate schools can differ in the KULASIS functions they adopt and the ways of using them, please contact the educational affairs division of each faculty or graduate school for questions about KULASIS.



◆ Institute for Liberal Arts and Sciences

Policies and responses regarding liberal arts and sciences courses are largely discussed and decided by the Institute for Liberal Arts and Sciences.

Contact Information

If you have any questions about implementation and other concerns of liberal arts and sciences course, please send an email to the relevant address below.

  • About classes and implementation of exams：730jugyo[at]mail2.adm.kyoto-u.ac.jp (please replace [at] with @)
  • About curriculum and KULASIS：A30kyoikukateijoho[at]mail2.adm.kyoto-u.ac.jp (same as above)
※ We accept applications for ECS-IDs that are required to use PandA (part-time lecturers only) and inquiries about the basic uses of PandA and Zoom in classes, but please note that we may not be able to respond adequately.


◆ Each Faculty and Graduate School

Policies and responses regarding specialized subjects are largely discussed and decided by the faculty or graduate school to which they are allocated. To learn about policies and responses for individual courses, please contact each faculty or graduate school.

(Last updated:Feburary 25, 2021)